Important Notice to Parents/Legal Guardians
Golf EQ understands that children may visit its websites and/or utilize its online services from time to time and is committed to protecting personal information concerning children. Among the United States laws that aim to protect children online, the Children’s Online Privacy Protection Act of 1998 (“COPPA”) is aimed at protecting personal information disclosed by children online – for more information about the act and to read its full text please see the FTC’s website at: https://www.ftc.gov/tips-advice/business-center/privacy-and-security/children%27s-privacy. We comply with all aspects of COPPA and accordingly do not allow a child to access some areas of our website and/or some of our online services until we have received the consent of the child’s parent or legal guardian.
Please note that although all Golf EQ websites and our privacy practices are designed to comply with COPPA and we work hard to protect information about children who visit our websites and/or use our online services, we cannot guaranty the safety of any child online and we cannot guaranty that children will not disclose their personal information when they use the Internet. For these reasons, we strongly encourage parents, guardians and teachers to familiarize themselves with our website features and the provisions that we have made for supervising and controlling the information that children provide online and to read the information outlined below.
What types of personal information do we collect from our users under 13?
The timing and amount of information that we collect from users will depend on which websites and online services are utilized by a user and how much the user interacts with our systems. Among the information that we may ask children for are their name, contact information for their parents or guardians as well as themselves, information about their gender, and other similar information designed to allow us to tailor the content to their needs.
Information Collected Using Technology
Our online services may automatically collect information concerning a user’s computer hardware and software, including for example, the user’s computer’s Internet Protocol (IP) address, computer operating system and web browser type, or the type of online service being used (including the product ID or serial number and product license information).
We also may collect general information about how, and how often, users, use, browse, or view content on our websites, which products or services they buy and how users use and interact with our online services. This information, as well as information regarding access times and referring website addresses, helps us maintain the quality of our services and gather general statistics about our website users. In most cases, the technical information described above does not identify users personally, but in some cases may be linked to personal information such as an email address. Depending on which of our websites or the type of online service being used, and the specific type of usage information being collected, some or all of such information may be linked to the user’s account.
Additionally, if a user receives our emails in HTML format, we may use technological methods to improve our services and communications to the user, for example, determining whether that guest has opened or forwarded our emails and/or clicked on links in those emails or to determine whether the user has made an inquiry or purchase in response to a particular email. These technological methods may enable us to collect and use information in a form that is personally identifiable. Parents of children under the age of 13 who do not want such information collected from HTML emails can request a change in the format of future emails using the link at the bottom of an existing email, or by contacting us directly.
How do we notify a parent or legal guardian to obtain their consent to collect a child’s personal information?
If we have reason to believe that a child is attempting to register with one of our websites or online services, we will request the child’s name and contact information for their parent or legal guardian so that we can request permission from the parent or legal guardian to allow the child to establish an account with us for online services and/or product purchases. We will send a permission request by email (using the email address provided by the child) and/or a printed permission request to the physical mailing address provided by the child. Once permission has been received, we will retain the contact information and may use it in follow up contacts. A credit card for online purchases of our educational products and services can be provided by a parent or guardian using our secure server. A parent or guardian is free at any time to submit a written request to revoke permission for a child’s access to online services and/or product purchases and to have all contact information removed.
Please note that the permission request will comply with requirements for parental consent set out in COPPA and will also include a deadline for response. If we do not receive the consent of a parent or legal guardian within the specified time frame or if the parent or legal guardian refuses to allow a child’s registration, we will not collect any more of that child’s personal information and will delete from our system any personal information contained in the child’s pre-registration information.
When establishing an account we may request that a child create a user name, which in some instances may be the same as an email address. We also may ask that a child and/or parent or guardian create a password, secret answers to certain security questions or other information that would allow us to identify the child’s account or provide the parent or the child with access to the account or certain online services.
When and how much personal information do we collect?
At Golf EQ, we always have believed in gathering no more information about a child than is reasonably necessary to provide appropriate products or services to the child. We stand by that commitment today as we expand the products and services that we provide directly to children and their parents and guardians. We will collect no more information than is reasonably necessary to enable a child to experience the benefits of our websites or online services.
How do we use the information that we collect?
Golf EQ primarily collects and uses a child’s personal information in order to operate and provide our online services. For example, we collect a child’s email address, name and address during account registration to enable us to obtain the consent of their parent or legal guardian to the child’s use of our online services, and once we have received consent, we use a child’s personal information to process any orders, send any requested newsletter(s), requested mailings or other offers. When a child voluntarily enters a promotion or contest, we may request the child’s email address and other contact information in order to contact the winner. If a child or parent or guardian provides us with credit card information, we will use it to fulfill and process online orders.
Do we disclose children’s personal information to third parties?
Golf EQ shares children’s personal information with third parties in very limited instances. A child’s personal information will be shared with a third party only when:
- We engage a third party to maintain the technical function of our online services, including the delivery of the product or service requested by the child;
- We receive the consent of a parent or legal guardian to disclose a child’s personal information to designated third parties such as a child’s teacher(s); or
- We are required by law to disclose a child’s personal information.
In all instances, we only disclose a child’s personal information to third parties that are restricted in their access to, and use of, personal information and have agreed to maintain the confidentiality, security and integrity of the personal information disclosed.
Can a parent or legal guardian review, change or delete the personal information that we have collected from a child in their care?
Please note that parents and legal guardians can contact us in writing at any time to request that we destroy and not actively further collect any personal information we have regarding their child. However this may prevent that child from accessing or using portions of our online services. (Because we allow only authorized user access in some areas of our online Services, to allow us to better control access to information posted by our guests and to protect their privacy, we cannot allow a child to be an authorized user if we cannot collect or retain information about that child.) At any time, a parent or guardian may review or change any personal information that we have collected from their child. Also, with the child’s user name and password, a parent or guardian can review the child’s account information at any time. Alternatively a parent or guardian also may contact us directly about any changes.